Office staff assist at airports as holiday period closes and tensions remain high after Easter pressures.
Hundreds of head office staff from Qantas and Virgin will be on the frontline at airports over the Anzac Day weekend to avoid a repeat of the passenger hold-ups that caught carriers flatfooted during Easter.
This weekend, several hundred Qantas senior managers will volunteer at airports and assist with baggage. Virgin Australia said all available operational staff are helping at airports. “We’re expecting demand for travel over the Anzac Day long weekend will again be high,” a Melbourne Airport spokesman said.
A Qantas spokesman said delayed baggage had now returned to normal levels, with fewer than 200 items yet to be reunited with customers because of difficulties making contact.
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