Queensland police confirmed multiple emergency calls across the state failed to connect to Triple Zero during the nationwide Telstra outage.
Queensland police conducted welfare checks after 21 emergency calls failed to connect during yesterday's nationwide Telstra outage. Queensland police confirmed multiple emergency calls across the state failed to connect to Triple Zero during the nationwide Telstra outage.
, disrupted payment terminals and brought some interstate passenger trains to a standstill yesterday. ABC News: Glen ArmstrongTelstra said more than 300 Triple Zero calls were affected across the country due to a critical software defect in its data centres. Queensland police identified 21 people who attempted to call for help but were unable to get through since yesterday morning. Of the failed calls, police said seven were accidental and one person no longer required assistance.
Five callers needed the Queensland Ambulance Service, but someone else had already contacted emergency services on their behalf. Emergency services were initially unable to locate one caller, but later tracked their phone and confirmed they were holidaying in Victoria.
"We actually had seven matters where we couldn't get in touch with the persons so we sent police cars to all of those people," Superintendent Dwyer said. She said Telstra had advised police that anyone who could not get through to Triple Zero should try calling again, with second attempts successfully connecting.
"We are not very happy with Telstra," he said. "Yesterday the information we got from Telstra was there was no misses, then we find out there were misses. "Now we are waiting for further information on what those misses actually were and whether the call back system worked. " Similar welfare checks were carried out across the country following failed Triple Zero calls during the outage.
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