As the airport asks airlines to turn passengers away, a blame game is being played out between both sides
Travellers queueing to pass through security at Heathrow airport.What has gone wrong at Heathrow? The airport that confidently laid out expansion plans and charged its customers a hefty premium has been repeatedly suffering the kind of chaos people pay money to avoid: flight cancellations, long queues, lost baggage mountains and strike threats. Now, at the start of the full summer peak, it hasIn a week when baking temperatures swept across Britain, few places were feeling the heat more.
with the optimistic objective of passengers traversing to and from the plane in minutes, without traditional check-in lanes. Now though, a man in a suit was explaining patiently over and again to customers that despite checking in online, they must still enter the daunting United Airlines queue to comply with US security procedures.
And if terminals can appear chaotic, the worst problems have been airside. Delays today are relatively minor but the arrivals board now has an additional feature alongside a flight’s landing time: whether its bags have been delivered or are arriving. While BA’s flight from Kuwait landed more than 90 minutes ago, the bags have yet to make it to the carousels.
Labour shortages have been worsened by lengthy background checks for new recruits and competition from other sectors. While airlines such as BA have concurred and cut ever more flights from their schedule to keep the plates spinning, the latest standoff has played out to a backdrop of a bitter row over landing charges. Heathrow had proposed to double the price, set by the UK regulator, that it can make airlines pay per passenger.
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