An Oldham resident was subject to 'avoidable delays' and 'injustice', according to an ombudsman
A disabled resident was left for ten months without vital specialist equipment because of ‘missed opportunities’ and ‘poor communication’ by Oldham Council, according to a government watchdog. ‘Miss X’ reported a problem with her adjustable bed in January 2023 and later her shower seat and was only given suitable replacements in October.
The local authority paid £400 in compensation and apologised. But it has been asked to ‘apologise further’ for the ‘extra injustice’ identified by the Ombudsman. Oldham Council has a responsibility to provide equipment for eligible people who need support getting around or out of their homes. The local authority commissions two outside organisations to determine and supply specialist care equipment and deal with repairs.
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