The National Restaurant Association survey found that 65% of U.S. restaurants didn't have enough employees to meet customer demand
, is currently at about 90% of 2019 levels - the status quo for at least the past four quarters, Chief Executive Officer John Peyton told Reuters, calling it "the new normal."
To be sure, hiring has improved in recent months. Eating and drinking places added 74,100 jobs in July, according to U.S. Bureau of Labor Statistics data released on Aug. 5, the strongest monthly growth since February. Restaurant executives say more people are applying for jobs and showing up for work once hired., say they are at or above their 2019 staffing levels, and fast food is faring better than full service.
A National Restaurant Association survey of operators in early August found 65% did not have enough employees to meet customer demand. Many restaurant chains are putting new tech in place to offset the loss of workers where possible, and reassigning employees to wherever they are most needed., said in an interview that franchisees are adding equipment that can speed cooking, including fryers with automatic filtration systems. "It helps the employees really focus on the thing that matters, which is serving the guest," he said.
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