American restaurateurs are fuming over a new fee being charged to their customers by a powerful third-party point-of-sale vendor, Toast Inc., without their consent.
Toast Inc., a powerful cloud-based third-party point-of-sale vendor used by more than 85,000 restaurants, is unilaterally adding a 99-cent "processing fee" to online orders of $10 or more.
"People are freaking out. Business owners are freaking out." — New England pizza shop owner Tony Naser A July 6 receipt from Mickey's N.Y. Pizza of New Hampshire shows an"order processing fee" of 99 cents added to the bill. The charge was made remotely by point-of-sale vendor Toast Inc., claims pizza shop owner Tony Naser, and without his consent. Th
Pizza shop owner Tony Naser of Crush Pizza in Quincy, Massachusetts, is furious about a new fee for online orders being billed to his customers, without his consent, he says, by point-of-sale vendor Toast Inc."People are freaking out. Business owner In this photo illustration, a Toast Inc. logo is seen on a smartphone and a PC screen, on Sept. 24, 2021."’Order Processing Fee’ is a bogus, unethical and a very bad business practice on the part of Toast," fumed one restaurant client on a post."To help fund ongoing innovation in restaurant technology, we are updating our pricing model to add a nominal $0.99 fee paid by guest." — Toast Inc.
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