Retailers have been on the receiving end of customer discontent over Australia Post’s delivery delays as the country’s parcel services slowly start to improve. retail covid19 coronavirus
Retailers are bearing the brunt of customer complaints over Australia Post’s delivery delays as the country’s parcel services come to grips with the pressure put on them by the COVID-19 lockdowns.
“Our online sales alone in recent weeks are up 22 per cent, so we appreciate that the sheer volume of packages and various health orders is making delivery challenging from a logistical perspective,” a company spokesperson said.“But there are delays, they are often significant and the reality is that it’s the retailer who has to manage the fallout from unhappy customers.”
“While the situation is frustrating, it is beyond our control and Australia Post has been very helpful in communicating this message nationwide, so the majority of customers are aware of the situation,” he said.
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