The supermarket giant has informed people on social media of the problem as shoppers have also claimed they have been struggling to pay at tills.
Sainsbury's has experienced a technical glitch that left many shoppers unable to pay at the tills and without their online food orders. The supermarket giant took to social media to inform customers about the issue, which is affecting a "vast majority" of online orders and is expected to cause problems throughout the day.
A spokesperson for Sainsbury's posted on X: "We are currently experiencing a technical issue affecting some stores, our Groceries Online service and our ability to contact customers directly. Unfortunately, we will not be able to fulfil the vast majority of today's Groceries Online deliveries. We are working hard to fix the issue and apologise to our customers for the inconvenience. We will contact customers proactively to rebook orders as soon as we can.
One customer asked if they could get their money back for late shopping, saying: "Will we be able to return the items we no longer need and get a refund because we've had to go and re-buy them elsewhere? A pretty big chunk of my shopping was for events this weekend." Lots of people want more information from the supermarket. Someone asked: "Can someone please tell me what is happening with my order and delivery! waiting on baby formula with this order! " Another person wanted to know: "How do we know if our orders are affected ? Can you please let me know if my order is coming so if not I can make other arrangements for my elderly parents shopping.
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