Vice President & Principal Analyst, Enterprise Data Technologies, Robert Kramer explores how Salesforce's new Einstein 1 Platform uses enterprise data with AI.
At the same time, Salesforce has introduced Einstein Copilot Studio, which allows users to customize Einstein Copilot for specific purposes. Throughout the Einstein 1 Platform, there are multiple low-code or no-code options for tailoring workflows, along with powerful capabilities enabling more technical users to apply their programming abilities for targeted tasks.
Salesforce leaders did give some love to MuleSoft during the Dreamforce keynote, but overall I wonder how much they care about connecting Einstein 1 with the majority of enterprise data that still lives in on-prem systems. It's important to access data from functions such as supply chain, HR and finance that have amassed invaluable historical data over the years—yet these great pools of data often go overlooked.
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