Santander down leaving customers locked out
"We are currently investigating this."So we recommend using this for the time being."
We have contacted Santander to ask how many people are affected and when the issue will be resolved, we will update this article when we know more.Banks aren't obliged to pay out compensation to customers if there's been an outage or if they've experienced technical issues.You'll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.If your bank doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service. It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
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