KSAT INVESTIGATES: San Antonio Water System officials have denied a damage claim filed by a Castle Hills homeowner, despite the same water pipe bursting over and over again in the woman’s front yard.
Homeowner Dorian Patrick filed the claim for damages in September after learning that her home needed tens of thousands of dollars in repairs to its foundation.
The pipe has burst two more times since SAWS late last year denied Patrick’s initial claim, making it a total of five water main breaks since 2020. During an interview this month, Patrick struggled to open the back door to her home, an obvious safety hazard in the event of an emergency. In a Nov. 21 denial letter, a SAWS risk management employee informed Patrick that the utility was of the opinion that it was not responsible for the damage.
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