The Seattle Department of Transportation (SDOT) reported its pothole rangers had a successful year in 2021, filling in more than 14,000 potholes through Nov. 2021 — 85% of which were filled within three business days of being reported.
But the app does more than let residents identify potholes on city streets. Seattleites can use the app to let officials know of abandoned vehicles, clogged storm drains, dead animals, graffiti, illegal dumping/needles, overgrown vegetation, parking enforcement, parks and recreation maintenance, public litter and recycling cans, scooter or bike share issues, street sign and traffic signal maintenance, streetlight outages, and unauthorized encampments.
The improvements the app underwent revolve around improved usability. Customers now have additional options for viewing their submitted requests, more detailed filters to search the interactive map with, and the ability to bookmark individual requests and view them on a separate list/map.
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