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The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.Experience in delivering exceptional customer service.
Experience in building successful relationships and working collaboratively across departmental teams.Key Responsibilities: To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a low ‘cost to serve’ operation. To analyse clients’ needs and produce technical specification document with tangible deliverables; this covers all aspects of the solution from defining data requirements, rules and logic, design, development and implementation Translating high fidelity designs into fully responsive websites with a focus on excellent user experience Provide input into the impact analysis for new reporting and business solutions providing detailed development estimates, the technical feasibility of and risks associated with each solution design/projectCreating reusable code and libraries for future useOptimizing applications for maximum speed and scalability Collaborating with the backend team to ensure smooth integration between the front-end and back-end platformsConducting peer review code to ensure that we maintain the integrity and quality of our code base Ensuring the appropriate operation of our services, which we optimize for performance, scalability, security, correctness, and resilienceDevelop code according to agreed standards and templates while meeting project deadlinesQuick response to add-hoc requests, and important deliverables to clients.Provide proactive, on-going support to cross functional teams and team members in order to support a mature working environment, including assisting with production support and migration related tasks and issues when required. Build relationships and collaborate with key stakeholders in order to build trust that will help to ensure deliverables stay on track, especially linking Operations and IT teams together.
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