Seven-hour ambulance wait: Family wants painful death of Newcastle woman investigated | lucy_carroll
The grieving family of a woman who died after waiting seven hours for an ambulance have submitted a formal complaint to the Health Care Complaints Commission, describing the death as “unacceptably traumatic”.
Sister-in-law Karen France said she had requested a formal investigation by the state’s healthcare watchdog into what she describes as the “failures of the current NSW ambulance system and lack of resources that led to [France’s] unnecessarily traumatic death”. In an email to the family, an assessment officer for the HCCC said: “I can see that your concerns are serious in nature and in such instances, the provider would be conducting their own internal investigation in order to provide a meaningful response to the complaint.”
Health Services Union national president Gerard Hayes said Sunday’s announcement went “some way to recognising the“These new stations show NSW Ambulance is moving back to having stations located in communities,” Mr Hayes said.revealed NSW Ambulance were reviewing the use of taxis to transport patients to health care services, such as general practitioners or pharmacists, for some triple-zero callers who are assessed as having conditions that do not need an urgent ambulance response.
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