Home Appliances Plus took out the top spot on the most recent NSW Fair Trading’s Complaints register after the consumer regulator received 70 complaints about the online retailer | smh_andrew
Home Appliances Plus is being investigated by Consumer Affairs Victoria after complaints from customers who have not received items purchased from the online retailer.In contrast to the glowing customer reviews on its website, the online retailer also topped the complaints register in April with 36 complaints, and in March received 13 complaints.
Home Appliances Plus offers discounted household items, outdoors and sporting equipment, children’s toys and clothing and pet accessories.Janie Barrett Home Appliances Plus is linked to Steel and Water Pty Ltd, a company registered in Tasmania in 2021 and which lists its directors and shareholders as Richard Edwards and Ashley Fabics.A Consumer Affairs Victoria spokeswoman said the regulator was “aware of the conduct of Home Appliances Plus and is currently looking into the matter”.
She said the consumer protection agency took “this type of conduct seriously” and will act to protect consumers where clear breaches of the law are occurring.that Home Appliances Plus, which has attracted hundreds of negative online reviews, had failed to deliver items purchased on its website and should be shut down.
Williams said she would not have used Home Appliances Plus if she had come across the negative online reviews: “Don’t be too quick to press buy without checking reviews.” Singh said he eventually gave up, raised a dispute with his bank and received a refund 10 days later.
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