The disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Southwest Airlines CEO Bob Jordan said the company has returned to normal operations after a disastrous week of cancelations.is trying to make travelers who were caught in its surge of canceled flights over the holidays feel a bit better about the airline by giving them 25,000 frequent-flyer points.Southwest included the offer in a letter - another apology for the meltdown - from CEO Bob Jordan."I know that no amount of apologies can undo your experience," Jordan wrote.
Dallas-based Southwest canceled more than 15,000 flights between Dec. 22 and Dec. 30, according to tracking service FlightAware. The flight disruptions began with a winter storm that swept across the country. While other airlines recovered after a couple of days, Southwest continued to struggle with crews and airplanes that were stranded far from where they were supposed to be.
Southwest said people booked on flights from Dec. 24 to Jan. 2 that were canceled or "significantly" delayed received the 25,000 points. It has not disclosed how many passengers were booked on those flights.
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