Southwest canceled another 2500 flights nationwide on Wednesday, as the Texas-based airline works to fix its system meltdown.
Bob Jordan, the CEO of Southwest Airlines, released a video statement after thousands of flights were canceled across the country on Monday and Tuesday.
Long-time customers, like Tracy Griffin, says Southwest ruined their family’s Christmas holiday and forced them to spend thousands of extra dollars on unexpected travel expenses. "They should have been investing in updating their crew scheduling technology years ago, not letting it break, and then trying to fix the problem," Keyes said.
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