Out of the more than 2,640 flight cancellations already made for Wednesday, nearly all belong to Southwest. All other US airlines together account for just roughly 155 of those cancellations.
Travelers were left stranded for days at Midway Airport around the holidays.
By contrast, competitors Alaska Airlines had 10% of its flights canceled and United Airlines had only 3%. “I conveyed to the CEO our expectation that they going to go above and beyond to take care of passengers and to address this,” he said. "The tools we use to recover from disruption serve us well 99% of the time, but clearly we need to double-down on our already-existing plans to upgrade systems for these extreme circumstances so that we never again face what’s happening right now," said Jordan.Southwest has warned that this week’s cancellations and delays are expected to continue for several more days.
The storm slammed two of its biggest hubs — Chicago and Denver — at a time when winter ailments were stretching staff rosters. Southwest’s aggressive schedule and underinvestment have also been blamed. And at Chicago’s Midway International, huge buildups of unclaimed bags piled up as passengers struggled to reclaim their luggage. There were similar scenes at other airports including Harry Reid in Las Vegas and William P. Hobby Airport in Houston.
“As the storm continued to sweep across the country it continued to impact many of our larger stations and so the cancellations just compiled one after another to 100 to 150 to 1,000,” Jay McVay said in a news conference at Houston’s William P. Hobby Airport on Monday night.
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