The cancellations of thousands of Southwest Airlines flights are leaving passengers stranded for days.
Dozens of people waited in line Tuesday at Jacksonville International Airport to get their flights rebooked. Southwest canceled all 18 of its Tuesday flights out of JAX.it’s led Southwest to reduce its schedule by about two-thirds
“We got here last Wednesday coming off of a cruise, and we were supposed to go home last Wednesday, and every day there have been cancellations and or delays — or delays that turn into cancellations,” Lemott said. “We missed Christmas altogether away from our families, and it’s kind of rough, but they need to do a better job of getting people home.”
Capt. Michael Santoro, the vice president Southwest Airlines Pilot Association, placed some of the blame on aging information technology infrastructure. In a statement, Southwest said it was fully staffed for the holiday weekend when the severe winter weather hit.
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