Southwest is struggling to recover after being overwhelmed by a winter storm that left pilots, flight attendants, and passengers stranded.
Southwest Says the Airline Expects Normal Operations to Resume by New Year's Eve
It is likely that far more than 1 million passengers have been affected. Southwest has canceled more than 13,000 flights since its meltdown began on Dec. 22. Its planes have 143 to 175 seats and were likely nearly fully booked around the Christmas and New Year’s holidays. About the only good news for Southwest passengers was that 98% of flights that took off Thursday managed to land within 15 minutes of schedule, meeting the government’s definition of an on-time arrival.
Jordan faces a crisis just 11 months after he became CEO, replacing longtime leader Gary Kelly. Southwest had 88 planes and 7,000 employees when Jordan joined 35 years ago. Now it has more than 700 planes and more than 60,000 employees. Jordan didn’t give a timeline or dollar figure for that investment, or explain why the airline had not already done the work. But his comments about the airline’s archaic crew-scheduling system seemed to foreshadow one of the major causes of the current meltdown — the inability to get pilots and flight attendants in position when there is a disruption to the operation.
Investors appear to think that Southwest might finally be getting a handle on the crisis. The company’s shares rose more than 3% , but they’re still down 8% for the week.
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