Southwest Airlines will return to operating its full schedule Friday after days of widespread cancellations, the carrier said Thursday.
Madison Hranka, of Chicago, searches for her luggage among the hundreds of bags separated from their owners by major Southwest Airlines service interruptions at Midway Airport on Dec. 27, 2022.
Even as the airline returns to operating a full schedule, it could still take time for passengers on canceled flights to be rebooked. And, the cancellations continued Thursday.Southwest canceled more than 2,300 flights systemwide Thursday, including 217 at Midway Airport and 35 at O’Hare International Airport. But the Dallas-based airline had just five cancellations scheduled for Friday at Midway, and none at O’Hare, according to flight-tracking website FlightAware.
Southwest told CDA it would fully refund flights canceled since Dec. 24, the agency said. For every cancellation or significant delay between Dec. 24 and Jan. 2, the carrier would reimburse “reasonable” expenses for items such as meals, hotels, rental cars or tickets on another airline, according to CDA andThe cancellations left piles of luggage at Midway, as would-be travelers struggled to be reunited with checked bags.
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