Airlines canceled and delayed more than 10,000 Saturday and Sunday flights, stranding travelers across the country and creating long wait times to reach airline customer service.
JetBlue Airways canceled 25% of its Sunday flights after canceling 15% of its flights on Saturday, according to FlightAware.American spokesperson Yamleque Murillo said the airline is still recovering from the impact of the Florida storms.Do I get a refund if my flight is canceled?
The problem for many travelers in those situations, however, is that they still need to get home or to their destination and the refund won't cover pricey last-minute flights on other airlines. In those cases, the only option is to accept the next available flight the airline offers, even if it's not the same day.Texas attorney Erin Chancellor was due to fly from Austin to Greenville, South Carolina early Sunday for a work conference in Asheville, North Carolina.
Chancellor, who has Southwest’s top frequent flyer status, spent 90 minutes on hold with Southwest’s priority customer service line before hanging up and reaching out via Twitter.
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