Staff at women's mental health facility 'fell asleep' when they were meant to be observing high-risk patients
A women's mental health facility in south Manchester has been put into special measures after members of staff were found to have fallen asleep when they were supposed to be monitoring high-risk patients.
"Patients and their carers reported that staff weren't very caring and didn't seem to be fully aware of how to support the people in their care. Staff were often on their phones instead of supporting and engaging with people," they said. They found some bedrooms contained belongings piled high almost to the ceiling and window ledges also completely covered - indicating they were not adequately cleaned.
"Staff often fell asleep when people were supposed to have an increased level of observation putting them at an increased risk of harm. Some staff didn’t know the names of the patients they were caring for and weren’t briefed on why they were observing them.
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