Speaking at The Australian Financial Review Super & Wealth Summit on Tuesday, Stephen Jones will slam funds’ current customer service as “unresponsive”.
Financial Services Minister Stephen Jones will slam funds’ current customer service as “unresponsive”, “slow” and “not member-focused” in a speech on Tuesday at The Australian Financial Review Super & Wealth Summit.Michael Quelch
“With five million Australians either retiring or approaching retirement, funds must urgently lift their game,” he will say. “This is not a standard that members will accept. It’s certainly not a standard that the government will accept. And it shouldn’t be a standard funds accept,” he will say.He will say the government had committed to expanding the advice funds could give members earlier this year thanks to the Quality of Advice review, which should enable funds to offer more assistance to customers to understand their savings and navigate their tax obligations and pension entitlements.
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