Distressed by the situation, Viktoria immediately tried to contact OVO but faced several issues.
A Scots woman was forced to borrow money to survive after her energy company mistakenly told her she was over £300 in debt. The stressful situation left Viktoria Elohegyi in tears and impacted her mental health.
"Instead, £28 went for debt and £12 for gas, zero for emergency credit. After this I've checked my meter and it said I still owe £16.53 and on the back screen gas debt remaining said £255.60. The following day she eventually managed to contact an advisor on their emergency line but the employee told her an engineer had taken a meter reading on October 27 and discovered she had not been pay for her gas which is why the debt was added.
"My standing charge is £0.375 and the adviser I spoke to kept insisting that it was £0.53, when it definitely isn't. After Glasgow Live got in touch with OVO for comment, Viktoria was contacted by a more senior employee at the energy company and her issue was quickly resolved.
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