Opinion | Suicides in the workplace are on the rise in retail and service industries where frontline workers are often treated as disposable. Bosses need to let workers be human. By Fiona Chan
for giving its head office staff a paid week off for mental health, but it failed to offer the same for its retail workers. Mental health support is a life or death issue. Employers need to start taking the needs of their frontline workers seriously. While employers can't control how customers treat their employees, they can make the workplace a healthier environment for employees.
Employees often don't feel comfortable asking for help when they need it, which is one of the biggest hurdles to providing support. Companies should look to emphasize an open-door policy that allows for clear communication between employers and employees. In retail, front-line workers are often face to face with customers. Dealing with people regularly at that level can be frustrating, exhausting, and emotionally taxing.
Employers also need to leave room for workers to be human. Kids get sick, dogs die, and cars break down. Employers should get comfortable with providing schedule flexibility that allows for life to happen. Even something as simple as encouraging employees to take shortIdeally, employers should be able to work with employees to ensure taking time off is feasible.
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