Despite passenger outrage over record flight delays and cancellations and lengthy waits for customer service responses, Qantas has been named the world's fifth best airline. Via TravellerAU
Despite passenger outrage over record flight delays and cancellations, plus lengthy waits for customer service responses, Qantas has been named the world's fifth-best airline, according to the annual World Airline Awards.
The awards are based on customer satisfaction surveys conducted by consultancy firm Skytrax, with participants from 100 countries participating and 350 airlines featuring in the final results. Skytrax claims the awards are the world's largest airline satisfaction survey. You will now receive updates from Traveller Newsletter Traveller Newsletter Get the latest news and updates emailed straight to your inbox.
Some aviation experts have questioned Skytrax's methodology and lack of transparency over its awards process. According to some reports, Skytrax has refused to answer questions over how its survey system works or even what the business actually does.
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