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The System Engineer will work within a team dedicated to delivering, maintaining, and improving the companies’ network, infrastructure, and application monitoring solutions. With a focus on customer success, the role involves deploying, supporting, and enhancing the observability platform.
This role requires proficiency in Linux and Windows operating systems, virtual environments, and a suite of monitoring and automation tools.Deploy and configure on-premise and cloud Linux and Windows servers, and related services.Install and configure monitoring and observability tools such as Grafana, Prometheus, ELK Stack, SaltStack, and Telegraf.System Maintenance and Monitoring: Monitor infrastructure performance and availability, using observability tools to ensure continuous operation and health of all systems.Troubleshoot system and application issues, providing quick, accurate resolutions to maintain uptime.Continuously optimize systems and infrastructure for enhanced performance, reliability, and scalability. Develop and maintain automation scripts and configurations to streamline system processes and reduce manual intervention.Customer and Product Support:Work with cross-functional teams to troubleshoot, escalate, and resolve issues impacting customer experience. Communicate proactively with customers about system improvements, updates, and troubleshooting processes.Create and update comprehensive documentation for system configurations, participate in knowledge-sharing sessions to keep the team updated on best practices, new features, and changes.Timely completion of scheduled system maintenance with minimal disruptions.Deployment and Configuration:Configuration management files/scripts stored securely and maintained in version control.Up-to-date system documentation, including configurations, deployment steps, and troubleshooting guides.Positive customer feedback on system reliability and responsiveness to support requests.Qualifications: Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience.Proficiency in Linux and Windows operating systems and virtualized environments. Experience with monitoring and observability tools and automation tools . This role requires proficiency in Linux and Windows operating systems, virtual environments, and a suite of monitoring and automation tools.Deploy and configure on-premise and cloud Linux and Windows servers, and related services.Install and configure monitoring and observability tools such as Grafana, Prometheus, ELK Stack, SaltStack, and Telegraf.System Maintenance and Monitoring: Monitor infrastructure performance and availability, using observability tools to ensure continuous operation and health of all systems.Troubleshoot system and application issues, providing quick, accurate resolutions to maintain uptime.Continuously optimize systems and infrastructure for enhanced performance, reliability, and scalability. Develop and maintain automation scripts and configurations to streamline system processes and reduce manual intervention.Customer and Product Support:Work with cross-functional teams to troubleshoot, escalate, and resolve issues impacting customer experience. Communicate proactively with customers about system improvements, updates, and troubleshooting processes.Create and update comprehensive documentation for system configurations, participate in knowledge-sharing sessions to keep the team updated on best practices, new features, and changes.Timely completion of scheduled system maintenance with minimal disruptions.Deployment and Configuration:Configuration management files/scripts stored securely and maintained in version control.Up-to-date system documentation, including configurations, deployment steps, and troubleshooting guides.Positive customer feedback on system reliability and responsiveness to support requests.Qualifications: Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience.Proficiency in Linux and Windows operating systems and virtualized environments.
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