Join a leading IT solutions provider in South Africa and contribute to a dynamic team delivering exceptional customer service.
Enter one of the most rapidly evolving and innovative fields on the planet. Join the frontline of the technological revolution and work with industry-defining solutions in the ICT and Infrastructure space. We are looking for a dedicated and passionate Systems Engineer. The potential candidate will be working with a team delivering IT support, for a variety of customers in line with customer contracts and ad hoc requirements.
Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre. Using monitoring tools to proactively identify potential future incidents before they occur and resolving the underlying issue before the issue has any impact Perform root cause analysis of long-term issues and implement automation to combat repetitive issues mostly on servers but occasionally also on desktopsImplement changes and small projects such as version upgrades and migrationsExperience with providing remote support on Windows operating systemsPatch management experience on endpoints and server infrastructureStrong communication (both written and verbally) and comfortable face to face– 08:00 – 17:00 – Monday – Friday – Provide out of hours standby cover on a rotational basis – Occasionally work overtime on major incidents and project implementations–One of South Africa’s leading single-source providers of IT products and services. Armed with deep knowledge and an extensive skillset in the IT sphere, we help organizations evolve and streamline their business operations through industry-leading hardware and software solutions. By utilizing our broad range of skills and technologies, delivers IT products and services that support business-critical infrastructures and processes to businesses and organizations of all sizes and across every industry.Group comprises an agile network of independently run companies across the three great South African hubs: Johannesburg, Cape Town and KwaZulu-Natal. With each company headquarters boasting its own board of directors, executive-level decisions are executed rapidly, and clients have direct access to the Managing Director when needed.This distinctive business agility, combined with our corporate pricing benefits, allows us to deliver an unrivalled level of service to our customers. We are really the perfect hybrid – we are uniquely positioned to offer friendly and local customer service, along with the best pricing, afforded to the biggest Tier 1 providers.Our goal is to eliminate the pain and hassle of vendor management for our customers, allowing them to direct their focus at higher tier objectives. Additionally, our extensive network of trusted partners allows us to provide our customers with the full spectrum of IT-related services.RATING: We have achieved a Procurement Recognition Level of 135
SYSTEMS ENGINEER IT SUPPORT INFRASTRUCTURE NETWORK OPERATIONS REMOTE SUPPORT
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