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A strong technical & self-driven Technical Desktop Engineer with an entrepreneurial flair is sought by a dynamic Independent Asset Management Firm. Joining its User Technology team, you will provide 2nd and 3rd Line technical support to multiple teams across different locations, specializing in application software and hardware troubleshooting.
You will also maintain the technical knowledge base by creating, editing, and publishing articles to Confluence for future use, cultivate a positive customer support experience while providing after-hours and on-call support on a rotational basis. You will need an A+, N+ Certifications or relevant experience in Office 365, Windows 10/11, Azure, Intune, OneDrive, SharePoint, Teams with at least 3-5 years’ work experience in a similar role. You will also need proficiency in Mimecast, Citrix, Microsoft Office 365, OneDrive for Business, Bloomberg, FactSet and ThinkFolio, PowerShell/SCCM, Service Now or similar ITSM toolset. Line technical support to multiple teams across different locations, specializing in application software and hardware troubleshooting. Support regional and global workforce both on-site and remotely by utilizing diagnostic tools, extensive troubleshooting, and targeted questioning to effectively identify and resolve technical issues. Field a high volume of end user calls received through various channels , ensuring accurate and consistent logging and updating of all incidents and requests. Deliver clear communication and instruction to users, guiding them through IT-related problems and solutions.Maintain the technical knowledge base by creating, editing, and publishing articles to Confluence for future use. Escalate unresolved issues to appropriate internal teams while taking ownership of tickets and driving them to resolution. Keep incidents, service requests and problems up to date with all relevant information on an ongoing basis. Continuously and consistently update users with status information regarding their tickets, ensuring effective follow-up. Conduct post-resolution follow-ups with users to ensure their IT systems are fully functional, meets their needs, and efficiently manage multiple open issues simultaneously.Manage IT supplies, including headsets, monitors, desktops, laptops, and mobile devices, while maintaining and updating the Asset Register. Cultivate positive customer support experience and build strong relationships with stakeholders throughout the organisation. Provide after-hours and on-call support on a rotational basis, ensuring consistent availability for urgent technical assistance.Share knowledge, ideas, and best practices with other team members.Educate and encourage users to utilize self-service and automation tools for efficient issue resolution.Process a practical mindset while following established processes and procedures. Ensure end to end fulfilment of processes related to new starters, leavers, and transfers, including IT orientation on their first day.Hold Certifications or relevant experience in A+, N+ and areas such as Microsoft Office 365, Windows10/11, Azure, Intune, OneDrive, SharePoint, and Teams.Proficiency with Mimecast, anti-virus software, Citrix, Microsoft Office 365, MDM technologies like Microsoft Intune and cloud technologies such as OneDrive for Business.Strong background in scripting, including experience with automation of tasks using PowerShell or SCCM.Ability to work independently and collaborate effectively within a team and possess a tech enabled mindset.The ability to analyse, interpret and assimilate information. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here OR e-mail a Word copy of your CV to and mention the reference number of the job.
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