IT Industry News. Daily.
system availability, performing technical support and system administration activities, and providing efficient, fit-for-purpose solutions within the IT teams for all current and future applications and projects.
As a Lead Systems Engineer, this involves leveragingon designing, developing, implementing, and maintaining processes and documentation to ensure best use of system capability. This role collaborates with various IT teams,on system engineering best practise within area of technology, whilst managing system incidents, escalations, and resolutions, and ensuring vendors efficiently deliver on system installation, upgrades, and incident resolutions as per agreed service levels and quality standards. Provide efficient technical administration and support expertise for system upgrades, change requests, improvements, fixes and overall structure and operations.Coordinate and perform change assessments, attend to change control boards, provide, or perform required change documentation and procedures. Plan and coordinate installation, upgrades, configuration, development and testing of system and relevant technology to ensure overall stability and reliability of the system. Coordinate and drive the creation, updating of system documentation and or standard operating procedures.Incident and Vendor Management: Provide expert level technical support, manage, and ensure resolution of all logged incidents/problems within area of technology according to agreed Service Level Agreement and quality standards. Ensure that all incidents are logged to various vendors and 3rd parties, and ensure vendors provide relative feedback on all stages of the query resolution as per the agreed SLA. Responsible for managing and coordinating 3rd party or technology partner/vendor technical support activities on installations, upgrades or to resolve escalated incidents.Provide technical GK system training to IT Field Support Engineering teams as and when required. Guide, coach and support internal and external teams to ensure efficient systems integration and/or facilitate learning of new technologies and processes.in designing, implementing, administering solutions and system support for highly complex Point of Sale systems – .– Able to analyse, evaluate and predict system and equipment performance. Skilled in the analysis and development of recommendations to maintain and improve system efficiency, reliability, security, compliance, and cost performance.– Demonstrates sound skills in technical troubleshooting and problem resolution. Demonstrates in-depth skills in using key system functionality, set up and testing. Able to guide others in providing technical support.pieces of information to draw sound conclusions and arrive at optimal solutions. Demonstrates an understanding of how one issue may be a part of a much larger system.engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while– excellent written and verbal communication skills. Is able to confidently explain and simplify complex technical concepts and their real-world advantages/disadvantages to a diverse business audience.– Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders. and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Associate Systems Support Engineer at PnP - Western Cape KenilworthIT Industry News. Daily.
Read more »
Systems Engineer IT - Western Cape ClaremontIT Industry News. Daily.
Read more »
IT DevOps Engineer - Western Cape Cape Town CBDIT Industry News. Daily.
Read more »
Junior Software Engineer (CH1074) - Western Cape Cape TownIT Industry News. Daily.
Read more »
Senior Python Engineer - Western Cape Cape Town CBDIT Industry News. Daily.
Read more »
Associate Systems Support Engineer at PnP - Western Cape KenilworthIT Industry News. Daily.
Read more »