A staff email sent by a Telstra executive reveals the telco giant begged workers to give up their time in the company’s call centres.
In an email with the subject line “We need your help!” obtained by news.com.au, which was sent to full-time staff in July, Telstra executive Nikos Katinakis urged employees to “seriously consider volunteering” their time.COVID-19
restrictions in their respective cities. It means that we are experiencing a number of challenges in meeting the needs of customers,” the email, dated July 13, states. “While we are working on enabling as many direct and partner employees as possible to work from home, we need to do more to increase our workforce capacity and support our customers.Mr Katinakis explained the company needed “some more volunteers” to help with responding to customer inquiries via the My Telstra app, as well as various complaints.“You also don’t need to volunteer full-time – you can commit for three to four hours continuous blocks of time,” he wrote.
“I urge you to seriously consider volunteering. Our customers and our colleagues need our help, and I would really like to see the … team step up and get involved.”
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Experts' view: Who'll win race to be top try-scorer?The NRLcom experts have their say on who they think will win the 2020 top try-scorer race!
Read more »
Australia Post asks workers to ‘volunteer’ to deliver parcels'Modern-day slavery': Australia Post staff have allegedly been asked to volunteer their time and vehicles to deliver parcels – as top executives await millions in potential bonuses, sparking uproar.
Read more »
AusPost invites volunteer parcel deliveries while executives eye bonusesAustralia Post CEO Christine Holgate, who was paid $2.5 million last year as the nation's highest earning civil servant, is estimated to be in line for a $1 million-plus bonus. Meanwhile, workers are being asked to use their own cars.
Read more »
Think Australia's travel ban is fair? This will change your mindOpinion: I've received more than 500 emails and messages from people whose families and lives have been torn apart. This is the brutal cost of Australia's travel bans. I'm not comfortable with it. Are you? | bengroundwater TravellerAU
Read more »
Childcare worker charged with assault for allegedly shaking 5yo for throwing blocksA Canberra childcare worker who allegedly shook a five-year-old boy against a fence told his boss he was defending himself after the child spat at him and kicked him.
Read more »
Nurses, CEOs to be given border exemptions under skilled workers planNurses, CEOs and software engineers wanting work in Australia will be given exemptions to bypass border restrictions as part of a new skilled migration plan.
Read more »