Tesco explained it was part of a new scheme to trial checkout-free stores
A Tesco customer has spoken of his 'distressing' experience after he was stopped from buying his son a sandwich until he downloaded an app. The dad said he had been refused entry to a Central London Tesco to buy a sandwich for his son's packed lunch unless he signed up for a Clubcard.
MyLondon reported that while dad Jonathan was struggling to sign up, in an attempt to help him, a staff member took his phone and changed the option to 'accept Clubcard' before he could refuse. He told the employee he doesn't want a Clubcard, 'he just wants a sandwich'.Venting his frustration online, the dad vowed not to shop at Tesco and said he tried, unsuccessfully, to cancel his Clubcard.
Tesco replied on Twitter to explain that he had entered one of their 'GetGo stores'. The store in Holborn is a trial store that opened in 2021, which allows customers to pick up the groceries they need and walk straight out again without visiting a checkout.
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