Double billing, rejected automatic payments and expensive late fees are the most frequent complaints about a toll system with different operators and rules across the state.
Robert Witchel carefully avoids toll roads every time he drives from his home in Northwest Travis County to the Veteran Affairs clinic in Southeast Austin.
Lawmakers have been hesitant to intervene in the state’s toll road system, a mishmash of agencies and contractors that generates more than $2 billion a year and has improved mobility in Texas’ largest metropolitan areas, but often forces drivers to pay to get from one point to another — and deal with the frustration of an unexpected bill.
Activist groups that seek reforms to the state’s toll roads say the new law will be an improvement, but they expressed frustration with the lack of a statewide limit on how high fees and fines can go. Toll operators, for their part, say they are receptive to user experience issues, but in the past they’ve argued for keeping harsher penalties to deter nonpayment.
When a car with an electronic tag passes through a toll booth, an automatic charge is made to the user’s account. If the payment is rejected, the toll entity sends an invoice by mail. However, many drivers have complained that they didn’t receive their bill on time or that they didn’t know they owed any money because of a problem with their automatic payments. And if they don’t pay on time, late fees start accruing and may lead to bills of hundreds of dollars.
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Texas drivers vexed by toll road payment problems got little relief from state lawmakersDouble billing, rejected automatic payments and expensive late fees are the most frequent complaints about a toll system with different operators and rules across the state.
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