The Future Of Customer Service Is Mobile [Infographic]

The days when phone support and auto-reply emails ruled the service world are numbered paid servicenow

33% of people already initiate customer service interactions on their mobile device. Are you ready for the brave new world of all-digital support? The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time.

Because in an age when people expect the world at their fingertips, customer service must show up wherever their customers want to engage. In fact, 47% of U.S. consumers already use three to five different channels for customer service. Recent research digs into the numbers behind this shift to anytime, any channel support. Peruse the full infographic for more—then discover how

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