The government has failed to fulfil the No.1 wish for just about every regular and occasional flyer.
If the definition of a successful reform is making some stakeholders ecstatic and others furious, then the government’s aviation white paper misses the mark.
Last year, the Labor government blotted its copybook by clumsily supporting Qantas and not allowing Qatar to increase flights into Australia, and in doing so, it missed the opportunity to increase international competition and shave a bit from the price of airfares to Europe.The idea ofThe second-rate complaints body that was supposed to fill this function was at best ineffective, at worst impotent, which is hardly surprising given it was funded by the airlines.
One really handy feature of the aviation ombudsman is its ability to do a deeper dive into why flights are cancelled or delayed.
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