The tax agency has spent nearly $1 billion in new funding to improve service, and tax pros say the investment is already paying off
The IRS is answering 90 percent of its phone calls, has squashed its backlog of overdue returns, introduced new online taxpayer tools to keep pace with private software companies and processed 99.7 percent of returns filed this tax season, according to agency reports.
Another $315.4 million has been spent on operations support, training new employees and preparing software systems for changes in tax laws. The IRS is using some money now to improve services immediately for this year, Deputy Treasury Secretary Wally Adeyemo said. But Biden administration and IRS officials are drafting a plan to spend the rest of the funding over the next decade.
The IRS has made significant progress on its backlog of paper tax returns, and entered the year with a “healthy” level of paper to process, Taluy said.
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