The consumer advocacy group has selected the national airline, chicken nuggets with ‘hidden’ vegetables and a ‘self-cooking’ digital pot as some of the worst products of the year
Choice travel expert Jodi Bird says ‘people are paying premium prices for Qantas flights, but they’re just not getting a premium service,’ landing the airline a Shonky award.Choice travel expert Jodi Bird says ‘people are paying premium prices for Qantas flights, but they’re just not getting a premium service,’ landing the airline a Shonky award.Qantas has been named the “spirit of disappointment” by consumer watchdog group Choice.
Qantas topped the list of the Australian companies most complained about on Choice’s customer service hotline this year, Jodi Bird, a Choice travel expert, said. “Qantas and Jetstar combined are sitting on $1.4bn worth of travel credits,” he said. “But Qantas has made it difficult and confusing for customers to use flight credits for the cancelled travel.
Choice claimed it takes an average of 21 minutes for a call to Qantas’ call centre to be answered. Although it said this is an improvement on 2021 wait times. By comparison, the average hold-time to Virgin’s call centre is five minutes. “People are paying premium prices for Qantas flights, but they’re just not getting a premium service.”
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