A US regulator has introduced a 'click to cancel' rule to make it easier to cancel subscription services. What are the rules in Australia?
As more businesses are turning to paid subscription models, there's been growing frustration about the tactics used to prevent people from cancelling.Meanwhile, the Australian government has announced that it will take action against a range of unfair trading practices, including subscription services that are difficult to cancel.The tricky tactics used to keep you from cancellingMore Australians are getting "trapped" in a subscription service.
For example, a business may provide an option to cancel subscriptions by phone, but not have enough staff at the call centre to answer calls."Some aspects of subscription service providers making it difficult for consumers to cancel their subscriptions may not be covered by existing laws," an ACCC spokesperson said in a statement to the ABC.
The ACCC welcomed the announcement and says it will help "better address problematic 'subscription-trap'-like conduct" under the Australian consumer law.
Cancel Cancelling Trap Rules Consumer Law Changes Cprc Accc Unfair Trading Subscribers Tactics
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