Woke software giant Salesforce recently announced the release of a ChatGPT-powered AI assistant, Einstein GPT, that it claims will help salespeople and customer service agents in their work.
that will help salespeople, customer service agents, and marketers in their daily work. The new service makes use of generative AI’s capacity to produce text or other information after learning from databases of data gathered from the internet.Numerous leading technology companiesin the generative AI hype since the launch of OpenAI’s ChatGPT chatbot.
To prevent Einstein GPT’s capabilities from misleading people, Salesforce is taking a number of measures. For instance, the business has reduced the range of data that can impact the chatbot’s response. Salesforce is likely hoping toA chat box that uses technology to write an answer to a question based on data already stored in Salesforce is one of the key features that the company is introducing in Service Cloud.
Marc Benioff, CEO of Salesforce, expressed his enthusiasm for AI’s potential 14 times during last week’s earnings call. “In combination with our Data Cloud and deeply integrated with Customer 360, including Tableau, MuleSoft and Slack, Einstein GPT will open the door to the next level of intelligence and drive digital transformations in our new AI world,” Benioff said in a statement about the new chatbot.
Salesforce began collaborating with OpenAI’s language models more than a year ago, but the buzz surrounding the project hastened the process of granting customers early access to the new features. Additionally, Salesforce is promoting a brand-new ChatGPT app for Slack that can show data derived from Salesforce. The app was created by OpenAI, which has been using it for a while now.
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