'They've made a mess of it': Residents fight insurers to rebuild houses one year on from traumatic storms

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'They've made a mess of it': Residents fight insurers to rebuild houses one year on from traumatic storms
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Winds up to 120kph sent roofs flying from buildings, trees crashing down onto cars and left some locals questioning whether they would make it out alive. For many, life is still not back to normal.

One year ago today, Tylden's Christine Taylor had to be rescued by her SES teammates from her home after heavy winds and rain swept through the region, damaging her house.Residents are fighting insurers to repair the houses properlyOvernight into June 10, 120 kilometre per hour winds and rain lashed the Macedon Ranges, sending roofs flying from buildings, trees crashing down onto cars and leaving homes without power for days.

"And every time it rains, more water penetrates through the tarping that failed right from the beginning of the make safe and is still continuing to fail." The top three issues were denial of a claim because of a policy exclusion or condition; delay in claim handling; and disputes over the amount of the claim.The Insurance Council of Australia said a second storm event in October last year made matters worse and that access to properties and the extent of the damage had made the repairs a difficult task.Gisborne SES controller Mike Bagnall said the unit had nearly 200 requests for assistance on that first day.

“The impact was quite shattering and woke me. As I was walking through the house looking to see what might have happened, my daughter started calling out for me,” he said. "What was going through my head was that I had just no idea of whether we would survive or not, whether a tree would land on us and kill us, if I can be that blunt about it," Mr Redwin said.

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