The future of retail in general — both in the e-commerce world and in-store operations — is about efficient and smart operations. - ecommerce predictions
E-commerce experienced a decade’s worth of growth in just three months at the pandemic’s beginning. This rapid shift away from physical channels exposed the crack’s in retail’s foundation: labor shortages, shipping costs, and increased customer expectations. With e-commerce leveling off and brick-and-mortar stories staging a comeback, companies are rethinking their warehouse and fulfillment strategies.
Where the past few years have been about thinking big, businesses are now thinking small with the deployment of micro-fulfillment centers . Where an average Amazon fulfillment center clocks in at around 800,000 square feet, an MFC typically takes up less than 50,000 square feet, in many cases as small as 10,000 square feet. That means it can fit neatly into populated urban areas and put a brand’s inventory closer to its end customer.
Creating efficient spaces where robots work alongside people opens up new ways to design MFCs. With robots handling the job of finding and picking out merchandise, the area they work in can be designed specifically for them: expanding from wall to wall and from floor to ceiling in spaces that people can’t typically reach. By using the entire cubic space available, a small, dense MFC can achieve the same efficiency levels as a larger, traditional fulfillment center.
Through their own mobile apps, brands can get feedback on what products their customers in a targeted area are interested in, then put those specific items on store shelves in that area. It’s using the wisdom of the crowd to determine what goes into inventory, along with the ability to turn on a dime and put out new products as demand changes.
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