Ticketmaster has insisted it was clear in its initial email that the tickets would be distributed on a first come first serve basis. Here's more.
The Ticketmaster email said he had won a ballot for a pair of standing tickets for the coronation concert, so 20-year-old Holmes excitedly texted his sister Hollie to tell her they would be in the crowd for the historic event.
He was one of droves of disappointed customers who turned to social media to express their fury with Ticketmaster's process and communication., the self-professed Royal fan said he had wanted to watch a part of history with the crowning of the U.K.'s thirteenth monarch. Ticketmaster has insisted it was clear in its initial email that the tickets would be distributed on a first come first serve basis.
"From what I've seen online a lot of people felt really overwhelmed by it," he added. "It was a massive communications failure from Ticketmaster.": “Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks."[On Tuesday] any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot .
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