LETTER | This is a guaranteed strategy to lose clients and revenue.
| I write to highlight the customer-unfriendly administrative practices and illogical pricing structure of Telekom Malaysia which are guaranteed to result in loss of client base and revenue.
2. I was able to upgrade the Unifi 30Mbps to 100Mbps at a landed property but noticed that the original subscription of about RM200 a month has been reduced to about RM100 a month, both packages coming with the HyypTV. It, therefore, appears that Telekom is giving faster service at lower prices to new and upgraded subscribers while penalising those who had been loyal customers through the years.
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