The head of Transpennine Express admits services have not been good enough in recent months.
Mr Golton said that during the height of the pandemic the company "couldn't train the way that we needed to".
Mr Golton said having no overtime agreement meant it was "more difficult to get through the rate of training that we want to and that's been a key issue for us". "What we have is a company that should no longer have its franchise, that is inept and operates in bad faith, and then wants people to dig them out of the hole they have created for themselves," he said.
Rowan Burnett relies on Transpennine trains to commute from his home in Marsden, a village in West Yorkshire, to work in Manchester and sometimes in Leeds. Mr Burnett says being in the middle of Manchester and Leeds is a good location to live "in theory", but the reality is "you just can't make plans to be somewhere at a certain time because you don't know what's happening at the moment".
Labour's Mayor of West Yorkshire Tracy Brabin said on Thursday that Transpennine's contract "must not be renewed" by the government in May.
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