The US Department of Transportation formally warned Southwest Airlines that it will face consequences if it fails to do right by stranded and inconvenienced passengers.
Transportation Secretary Pete Buttigieg wrote in a letter to Southwest CEO Bob Jordan that officials will take action against the airline if it does not follow through on promises to reimburse passengers for alternative transportation costs, as well as provide meals, hotels, refunds and baggage reunification. The department has the ability to levy fines as a penalty.
” A Southwest executive said in a Thursday morning message to customers that the airline is making “a pledge to do everything we can and to work day and night to repair our relationship with you.” Southwest did not immediately provide comment to CNN on the letter. As CNN previously reported, Buttigieg spoke with Jordan on Tuesday and warned him that he would hold the airline accountable after its operational meltdown put the Dallas-headquartered company under serious scrutiny.
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