Transportation Secretary Pete Buttigieg says he's pushing airlines to hire more customer-service agents and take other steps to help travelers.
The day after Transportation Secretary Pete Buttigieg met with airline leaders to quiz them about widespread flight disruptions, his own flight was canceled and he wound up driving from Washington to New York.
Buttigieg said he is pushing the airlines to stress-test their summer schedules to ensure they can operate all their planned flights with the employees they have, and to add customer-service workers. That could put pressure on airlines to make additional cuts in their summer schedules. Enforcement actions can results in fines, although they tend to be small. Air Canada agreed to pay a $2 million fine last year over slow refunds.
Travel is back. On Friday, more than 2.4 million people passed through security checkpoints at U.S. airports, coming within about 12,500 of breaking the pandemic-era high recorded on the Sunday after Thanksgiving last year.
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