Who should receive tips? 'The staff.' 'It should be the server.' 'Let's just say (at) a spa. I certainly want my masseuse to get the money. I would not want the organization to get it.' But with one travel booking app, the answer is less clear.
Canada-based travel app Hopper auto-adds a tip to checkout. But in forcing customers to opt-out, and the money going to the company, is that fair?Tipping when sitting down at a restaurant has long been the thing to do. The rise of coffee houses and food trucks brought tip jars to just about every business taking counter orders. Now, video screens are in on the act, asking us to tip even before the product is handed over or service rendered. Online, we are asked to tip, too.
"The staff." "It should be the server." "Let's just say a spa, I certainly want my masseuse to get the money. I would not want the organization to get it."Everyone I spoke with agreed the tips should go to those employees directly involved with providing the service."By federal law, the employee should get the tip," says senior Bankrate.com analyst, Ted Rossman. "By law the business owner is not allowed to take any of that.
"To see this is really shocking. I mean, this is basically a surcharge masquerading as a tip," says Jamie Court. He heads up Consumer Watchdog."It's really a very deceptive use of the visual technology, actually, because when you click through to the next screen and see the total, it's not even obvious how you got there and people, we know, are not likely going to give 10% tip to a company on top of a big travel bill for a hotel or an airline," he says.
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