“Half an hour before take-off, Virgin unapologetically informed me I would not be boarding my flight to Bali.”
Due to an overbooked flight, I was unable to board my Sydney to Denpasar, Bali VA65 flight, on Tuesday, June 25, departing at 5.45pm. Virgin unapologetically informed me of this news over the public address at 5.15pm, telling me that “your options are a refund or another flight, not direct, from Sydney to Melbourne, Melbourne to Singapore, and then Singapore to Denpasar.
Another passenger asked, “Why us?” with the response being that we’d paid for an “economy lite” seat. Pressured to decide between a refund or an alternative flight, I chose the refund. I received numerous emails before and on the day of the flight to “get ready for your flight, was able to check in at the counter as usual and received a boarding pass with an assigned seat. At no point were volunteers requested over the PA.) and to learn the road is now paved.
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