Failures with the passport e-gate system at UK airports have caused long delays for those arriving in the country as the bank holiday getaway gets under way. Fed-up travellers have described queues of several hours at a number of airports.
Failures with the passport e-gate system at UK airports have caused long delays for those arriving in the country as the bank holiday getaway gets under way.queues of several hours at a number of airports including Heathrow and Gatwick as arrivals need to have their passports checked by hand rather than the automated machines.One traveller arriving at Heathrow posted on Twitter: ‘Just landed to scenes of utter chaos. 2 hour queues just to get to the real queue. Gates broken.
He said: ‘Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates. Heathrow Airport posted on Twitter: ‘We are aware of a nationwide issue impacting the eGates, which are operated by Border Force.‘Our teams are working closely with Border Force to help resolve the problem as quickly as possible and we have additional colleagues on hand to manage queues and provide passenger welfare. We apologise for any impact this is having on passenger journeys.
The spokeswoman said on Saturday evening the problem had been resolved, adding: ‘Following a technical border system fault which affected e-gate arrivals into the UK, we can confirm all e-gates are now operating as normal.
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